Knowledge Base

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Knowledge Base

For Guests

For Guests

FAQs and how-to guides for Guests using SUPERHOG.

About

Why is SUPERHOG contacting me?

How are my personal details processed?

Why does SUPERHOG have my personal details?

SUPERHOG Guest Agreement

Verification

Why do I need to verify with SUPERHOG?

What is the SUPERHOG booking validation?

What to do if I’m already verified on Airbnb?

Help! I’m struggling to verify my booking.

Why is my link not working?

Has your SUPERHOG verification link expired?

Do I need to verify with SUPERHOG again?

What do I need to do to be verified?

Why do I need to be invited to the app?

What is a selfie?

What is a Government ID?

Why am I being asked for further information after going through the booking validation?

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Other

Is my booking protected by SUPERHOG?

Do I need a Guest membership for my booking?

Do you have a contact number?

What is a SUPERHOG Guest Membership?

Where can I find my check-in details?

What utilities do we have for our stay?

How do I know my Host is verified?

How to become a SUPERHOG Guest Member?

Further assistance from SUPERHOG

How do I cancel my Guest Membership?

Unsubscribe

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FAQs

What is SUPERHOG’s relationship with Airbnb?

What is SUPERHOG and what does SUPERHOG do?

How do I contact Customer Service?