Learn more about SUPERHOG's role within the short-term rentals industry from a Guest's perspective.
SUPERHOG is the leading, global digital trust platform that enables Hosts, Operators and Guests to confidently transact in the short-term rentals space. SUPERHOG is the chosen trust and safety partner of many short-term rental businesses around the world and we work with these platforms in order to make the sector safer for all those who enjoy its benefits.
Therefore, as a Guest, if you have booked a property either directly or through online travel agency sites (OTA’s), such as Booking.com or Airbnb, and the Host has partnered with SUPERHOG, then you will be contacted by us (SUPERHOG) to validate your booking.
The work SUPERHOG does enables a growing ecosystem of Hosts, Operators and Guests (“HOGs”) to make their online activity safer, providing a tech-based AI-supported toolkit including biometric recognition, ID verification, and screening technology, with protection against property damage and guest injury through its $5,000,000 guarantee.
This lack of trust between Hosts and Guests, created by fraudulent Hosts and the very small number of poorly behaved Guests (of which we are sure you are not one), is the biggest issue for the short-term rental sector and a real risk to its long term viability. Hence the importance of confirming Hosts and Guests are who they say they are, something we can confirm from a government ID and “selfie” for biometric face match.
From your perspective as a Guest, by staying with a Host who works with us, you know that they themselves have been through a similar process, and therefore, the listing you have booked will be as you expect it to be, and you can rely on the Host to act professionally.