The all-in-one guest screening and booking protection solution for vacation rentals

SUPERHOG combines intelligent ID and biometric verification with comprehensive damage protection and deposit/damage waiver collection, providing a SaaS solution that protects your properties at every stage of a vacation rental booking.

superhog guest screening and booking protection
TouchStay X SUPERHOG Feature

SUPERHOG X TouchStay

 

Comprehensive protection for short-term rental hosts and property managers

We've teamed up with TouchStay to offer their users industry-leading damage protection (up to $5m), intelligent guest screening, and simplified deposit/damage waiver management.

Designed to protect property managers

Our Know Your Guest (KYG) checks, automatic booking protection and deposit/damage waiver collection can easily be implemented into your pre- or post-booking journey

superhog verification

Know Your Guests

SUPERHOG uses artificial intelligence and machine learning to create a seamless ID verification process that reduces transaction friction and deters fraud.

We establish the genuine identity of your guests through our Know Your Guest (KYG) checks, which combine biometric checks and government-issued document verification automatically in real-time.

Protect your properties

SUPERHOG's booking protection is unmatched in the vacation rental industry.

With our Advanced Screening solution, for every verified booking our Host Guarantee is automatically activated, providing protection in relation to guest damages from $500 up to $5,000,000.

SUPERHOG automatic damage protection
SUPERHOG damage waiver process

Streamline your operations

Our automated deposit & damage waiver collection combines with our guest screening, providing a single frictionless guest journey that gives you the resources to deal with accidental guest damages quickly and effectively.

You set the amount, we deal with the admin and handling. Simple.

How SUPERHOG works

Our verification process has been designed to be as quick and frictionless as possible

Know your guests

Invite

SUPERHOG will contact your guests before a booking starts through our automated messaging service, providing them with their unique verification link.

Alternatively, you can use our One Step Link. You simply include it in your booking confirmation to guests. Please ask our sales team for more information on this during your demo.

Verify

Guests are asked to upload a copy of their government-issued ID and provide a selfie.

Our system then reads the images provided, checking for any irregularities, modifications, and is checked against our database of known identity fraud tactics, establishing if they are legitimate and match the person in the selfie provided. 

Protect

Once SUPERHOG's checks have been completed and the guest is verified, if you choose to add on our Advanced Screening and Deposit/Damage Waiver, our Host Guarantee will be automatically activated and we'll collect the deposit/waiver on your behalf.

Wherever your guests are, we've got you covered

SUPERHOG’s industry-leading booking protection and deposit/waiver solution are available globally.

If a verified guest causes damage, our expert in-house resolutions team will be on hand to support you through every step of our process to get you reimbursed.

You’ll be taking bookings again in no time.

superhog is available globally

What other property managers say about us

Frequently asked questions

What does SUPERHOG do?

SUPERHOG is the digital trust platform enabling hosts, operators and guests to confidently transact in the short-term rentals space.

SUPERHOG independently verifies users and puts protection in place for guest damages and liabilities in the form of our guarantee and deposit.

Who is SUPERHOG for?

SUPERHOG can be used by those involved in the home-sharing industry: property managers, individual hosts and guests.

We also work with other businesses involved in the sharing economy, where trust and safety for users is crucial.

Which booking channels does SUPERHOG work with?

Unlike major OTA’s who don’t share verifications or reviews with other platforms, SUPERHOG is able to provide a centralised database where hosts will be notified of bad guests and reduce the risk of damage being caused.

SUPERHOG is therefore able to work with any platform you use.

Who will help me get started?

You can easily get in contact with us, where you will be passed on to one of our expert sales team members, who will walk you through the entire product and answer any questions you may have.

Our onboarding team will then help you out with your account set up and then you’re good to go!

What verifications does a guest have to go through?

We contact the guest on your behalf, and they are put through a combination of checks against our database and are also checked by our biometric facial recognition and government ID software.

Does every guest attached to a booking get verified?

We verify the lead guest only, but if they have 3 or fewer reviews, we will need to identify other guests within their party.

Front desk-1

SUPERHOG FrontDesk

Know Your Guests.

Contact sales below

Included:

  • Guest detail capture
  • ID verification
  • Biometric validation
  • Database checks
Pro-1

SUPERHOG Advanced 

Protect your properties.

Contact sales below

Included:

  • Guest detail capture
  • ID verification
  • Biometric validation
  • Database checks
  • Email verification
  • Mobile verification
  • Address verification
  • Payment card validation
  • Counter fraud check
  • CCJ check
  • Insolvency check
  • $5,000,000 Host Guarantee
360-1

SUPERHOG Deposit/Waiver

Streamline your operations.

Contact sales below

Included:

  • Deposit collection
  • Deposit handling & refunding
  • Damage waiver collection
  • Covers accidental damage
  • Payment protected by 3D Secure
SUPERHOG Bookings dashboard on mobile

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