The all-in-one guest screening and booking protection solution for vacation rentals
Superhog combines ID and biometric verification with comprehensive damage protection and deposit/damage waiver collection, providing a SaaS solution that protects your properties at every stage of a vacation rental booking.
Superhog X TouchStay
Comprehensive protection for short-term rental hosts and property managers
We've teamed up with TouchStay to offer their users industry-leading damage protection (up to $5m), guest screening, and simplified deposit/damage waiver management.
Designed to protect property managers
Our Know Your Guest (KYG) checks, automatic booking protection and deposit/damage waiver collection can easily be implemented into your pre- or post-booking journey
Know Your Guests
Superhog uses artificial intelligence and machine learning to create a seamless ID verification process that reduces transaction friction and deters fraud.
We establish the genuine identity of your guests through our Know Your Guest (KYG) checks, which combine biometric checks and government-issued document verification automatically in real-time.
Protect your properties
Superhog's booking protection is unmatched in the vacation rental industry.
With our Advanced Screening solution, for every verified booking our Host Guarantee is automatically activated, providing protection in relation to guest damages from $500 up to $5,000,000.
Streamline your operations
Our automated deposit & damage waiver collection combines with our guest screening, providing a single frictionless guest journey that gives you the resources to deal with accidental guest damages quickly and effectively.
You set the amount, we deal with the admin and handling. Simple.
How Superhog works
Our verification process has been designed to be as quick and frictionless as possible
Invite
Superhog will contact your guests before a booking starts through our automated messaging service, providing them with their unique verification link.
Alternatively, you can use our One Step Link. You simply include it in your booking confirmation to guests. Please ask our sales team for more information on this during your demo.
Verify
Guests are asked to upload a copy of their government-issued ID and provide a selfie.
Our system then reads the images provided, checking for any irregularities, modifications, and is checked against our database of known identity fraud tactics, establishing if they are legitimate and match the person in the selfie provided.
Protect
Once Superhog's checks have been completed and the guest is verified, if you choose to add on our Screening and Deposit/Damage Waiver, our Host Guarantee will be automatically activated and we'll collect the deposit/waiver on your behalf.
Wherever your guests are, we've got you covered
Superhog's industry-leading booking protection and deposit/waiver solution are available globally.
If a verified guest causes damage, our expert in-house resolutions team will be on hand to support you through every step of our process to get you reimbursed.
You’ll be taking bookings again in no time.
What other property managers say about us
Frequently asked questions
Superhog is the digital trust platform enabling hosts, operators and guests to confidently transact in the short-term rentals space.
Superhog independently verifies users and puts protection in place for guest damages and liabilities in the form of our guarantee and deposit.
SUPERHOG can be used by those involved in the home-sharing industry: property managers, individual hosts and guests.
We also work with other businesses involved in the sharing economy, where trust and safety for users is crucial.
Unlike major OTA’s who don’t share verifications or reviews with other platforms, SUPERHOG is able to provide a centralised database where hosts will be notified of bad guests and reduce the risk of damage being caused.
SUPERHOG is therefore able to work with any platform you use.
You can easily get in contact with us, where you will be passed on to one of our expert sales team members, who will walk you through the entire product and answer any questions you may have.
Our onboarding team will then help you out with your account set up and then you’re good to go!
We contact the guest on your behalf, and they are put through a combination of checks against our database and are also checked by our biometric facial recognition and government ID software.
We verify the lead guest only, but if they have 3 or fewer reviews, we will need to identify other guests within their party.
SUPERHOG FrontDesk
Know Your Guests.
Contact sales below
Included:
- Guest detail capture
- ID verification
- Biometric validation
- Database checks
SUPERHOG Advanced
Protect your properties.
Contact sales below
Included:
- Guest detail capture
- ID verification
- Biometric validation
- Database checks
- Email verification
- Mobile verification
- Address verification
- Payment card validation
- Counter fraud check
- CCJ check
- Insolvency check
- $5,000,000 Host Guarantee
SUPERHOG Deposit/Waiver
Streamline your operations.
Contact sales below
Included:
- Deposit collection
- Deposit handling & refunding
- Damage waiver collection
- Covers accidental damage
- Payment protected by 3D Secure